Terms of Use

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These Terms of Use ("Terms") govern your access to and use of the website located at removalclean.world and the anti-stress programs for office workers offered by Removalclean ("we," "us," or "our"). By accessing our website, submitting an enquiry, or purchasing any program package, you agree to be bound by these Terms. If you do not agree, you must not use our website or services.

1. About Removalclean

Removalclean is a New Zealand-based provider of workplace anti-stress programs designed for office workers and corporate teams. Our registered business address is 5G/6 Princes Street, Auckland CBD, Auckland 1010, New Zealand. We offer structured wellness programs including the Desk Reset Micro-Break, Lunch Hour Calm Collective, and Executive Stress Shield Series, delivered on-site, at our Auckland studio, or via secure virtual platforms.

2. Eligibility

Our website and services are intended for individuals aged eighteen years or older and for organisations seeking workplace wellness solutions. By using our services, you represent that you meet this age requirement and, where acting on behalf of an organisation, that you have authority to bind that organisation to these Terms.

3. Permitted Use of the Website

You may use removalclean.world for lawful purposes related to learning about, enquiring about, and purchasing our anti-stress programs. You agree not to use the website in any way that violates applicable law, infringes intellectual property rights, transmits harmful code or malware, attempts unauthorised access to our systems, scrapes or harvests data without permission, impersonates any person or entity, or interferes with the proper functioning of the website or services.

We reserve the right to suspend or terminate access to our website for any user who violates these Terms or engages in conduct we deem harmful to Removalclean or other users.

4. Program Services

Our anti-stress programs are educational wellness services designed to help office workers manage workplace stress through breathwork, mindful pausing, and gentle movement. Program descriptions, pricing, session durations, and deliverables on our website are provided for informational purposes and form part of the service agreement upon confirmed booking.

Program delivery is subject to facilitator availability, suitable venue arrangements, and minimum participant requirements where applicable. We reserve the right to modify session content to accommodate group needs while maintaining the core objectives of each program package.

Removalclean programs are not a substitute for professional mental health care. Participants experiencing significant psychological distress should seek appropriate professional support. Our facilitators are wellness coaches, not licensed mental health practitioners.

5. Bookings and Payment

All program bookings are subject to confirmation by Removalclean. Prices displayed on calm-office-path.html and other pages are in New Zealand dollars (NZD) and include GST where applicable unless otherwise stated. Payment is required at the time of booking unless alternative arrangements are agreed in writing for corporate accounts.

We accept payment through secure third-party payment processors. By providing payment information, you authorise us to charge the applicable fees for your selected program. Failed payments may result in cancellation of your booking.

Corporate and bespoke program pricing may differ from standard package rates. Custom quotes are valid for thirty days from the date of issue unless otherwise specified.

6. Cancellation and Rescheduling by Clients

Cancellation and rescheduling terms are detailed in our Return Policy. In summary, cancellations made more than seven business days before the first scheduled session receive a full refund minus any non-recoverable third-party costs. Cancellations within seven business days may incur a cancellation fee of up to fifty percent of the program fee. Rescheduling requests made at least forty-eight hours in advance will be accommodated subject to facilitator availability at no additional charge.

7. Cancellation by Removalclean

We may cancel or reschedule sessions due to facilitator illness, severe weather, venue unavailability, or other circumstances beyond our reasonable control. In such cases, we will offer rescheduling at the earliest mutually convenient time or provide a full refund for the affected session or program. We are not liable for any indirect costs incurred by clients due to session cancellation, including travel expenses or lost productivity.

8. Intellectual Property

All content on removalclean.world, including text, graphics, logos, program materials, audio guides, session scripts, and design elements, is the property of Removalclean or its licensors and is protected by New Zealand and international copyright, trademark, and intellectual property laws. The brand name Removalclean and associated visual identity may not be used without our prior written consent.

Upon purchase, clients receive a limited, non-exclusive, non-transferable licence to use program materials for internal workplace purposes only. Redistribution, resale, public performance, or commercial exploitation of our materials without written permission is strictly prohibited.

9. User-Submitted Content

When you submit information through our contact form, feedback surveys, or other channels, you grant Removalclean a non-exclusive licence to use that content for the purpose of responding to your enquiry, delivering services, and improving our programs. You represent that any content you submit does not violate third-party rights or applicable law.

Testimonials and feedback may be used in anonymised or attributed form on our website and marketing materials with your consent. You may withdraw consent for attributed testimonials at any time by contacting us.

10. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis. To the fullest extent permitted by New Zealand law, Removalclean disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted, error-free, or free of harmful components.

While our anti-stress programs are designed based on wellness research and professional facilitation standards, individual results may vary. We make no guarantees regarding specific outcomes such as stress reduction levels, productivity improvements, or team morale changes.

11. Limitation of Liability

To the maximum extent permitted by the Consumer Guarantees Act 1993 and other applicable New Zealand law, Removalclean shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or participation in our programs, including loss of profits, data, or business opportunities.

Our total aggregate liability for any claim arising from these Terms or our services shall not exceed the amount you paid to Removalclean for the specific program giving rise to the claim during the twelve months preceding the claim. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under New Zealand law.

12. Indemnification

You agree to indemnify and hold harmless Removalclean, its directors, employees, and facilitators from any claims, damages, losses, or expenses arising from your breach of these Terms, your misuse of our website or program materials, or your violation of any third-party rights.

13. Privacy

Your use of our website and services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using our services, you consent to the data practices described therein.

14. Governing Law and Disputes

These Terms are governed by the laws of New Zealand. Any dispute arising from or relating to these Terms or our services shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to the exclusive jurisdiction of the courts of New Zealand located in Auckland.

Consumers in New Zealand retain all rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which may not be excluded by these Terms.

15. Modifications to Terms

We may revise these Terms at any time by posting updated terms on removalclean.world. Material changes will be indicated by updating the "Last updated" date. Your continued use of the website or services after changes constitutes acceptance of the revised Terms. For active program bookings, the Terms in effect at the time of purchase apply to that booking.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

17. Contact Information

For questions about these Terms of Use, contact Removalclean at 5G/6 Princes Street, Auckland CBD, Auckland 1010, New Zealand, phone +64273492520, or via our contact form. Written correspondence may be directed to contact@removalclean.world.