Privacy Policy
Last updated:
This Privacy Policy describes how Removalclean ("we," "us," or "our") collects, uses, stores, and protects personal information when you visit removalclean.world, enquire about our anti-stress programs for office workers, purchase program packages, or participate in sessions delivered by our team at 5G/6 Princes Street, Auckland CBD, Auckland 1010, New Zealand.
We are committed to handling your personal data responsibly and in accordance with the Privacy Act 2020 (New Zealand) and other applicable privacy legislation. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. Data Controller
The data controller responsible for your personal information is Removalclean, located at 5G/6 Princes Street, Auckland CBD, Auckland 1010, New Zealand. For privacy-related enquiries, you may contact us by phone at +64273492520 or through the contact form on our website. Our designated contact for data protection matters is contact@removalclean.world.
2. Information We Collect
We collect personal information that you voluntarily provide when interacting with Removalclean, including but not limited to the following categories:
- Identity and contact data: your full name, email address, phone number, job title, and organisation name when you submit an enquiry form, register for a program, or communicate with us directly.
- Program-related data: information about your team size, office location, preferred session times, wellness goals, and any specific requirements you share when booking Desk Reset Micro-Break, Lunch Hour Calm Collective, or Executive Stress Shield Series programs.
- Payment and billing data: billing address, purchase history, and transaction references when you purchase program packages. Payment card details are processed by our secure third-party payment provider and are not stored on our servers.
- Session participation data: attendance records, feedback surveys, engagement metrics, and notes related to your participation in anti-stress sessions facilitated by Removalclean.
- Technical data: IP address, browser type, device information, operating system, referring URLs, pages visited, time spent on pages, and cookie identifiers collected automatically when you browse removalclean.world.
- Communication data: records of correspondence including emails, contact form submissions, and phone call notes related to your enquiries or program participation.
3. How We Use Your Information
We process your personal data for the following purposes, each supported by a lawful basis under applicable privacy law:
- To respond to your enquiries about anti-stress programs and provide tailored program recommendations based on your team needs.
- To process bookings, deliver program sessions, and manage your participation in Desk Reset Micro-Break, Lunch Hour Calm Collective, and Executive Stress Shield Series packages.
- To process payments, issue invoices, and manage refunds in accordance with our Return Policy.
- To send administrative communications including booking confirmations, session reminders, program materials, and follow-up resources.
- To improve our anti-stress programs, website functionality, and client experience through aggregated analytics and feedback analysis.
- To comply with legal obligations, resolve disputes, and enforce our Terms of Use.
- To send marketing communications about new programs or wellness resources where you have provided explicit consent. You may withdraw consent at any time.
4. Legal Bases for Processing
Under the Privacy Act 2020 and where applicable under other jurisdictions, we rely on the following legal bases: performance of a contract when delivering programs you have purchased; legitimate interests in operating and improving our business, provided these interests do not override your rights; consent where required for marketing communications and non-essential cookies; and legal obligation where we must retain or disclose data to comply with law.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyse traffic patterns, and remember your preferences. For detailed information about the types of cookies we use, their purposes, and how to manage them, please refer to our Cookies Policy. Essential cookies required for website functionality cannot be disabled without affecting site performance.
6. Data Sharing and Third Parties
We do not sell your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, including payment processors, email delivery services, cloud hosting providers, analytics platforms, and scheduling tools. All third-party processors are contractually bound to handle your data securely and only for the purposes we specify.
We may also disclose personal information when required by law, court order, or governmental authority, or when necessary to protect the rights, property, or safety of Removalclean, our clients, or others.
If Removalclean undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy.
7. International Data Transfers
While Removalclean is based in New Zealand, some of our service providers may process data in other countries. When personal data is transferred outside New Zealand, we ensure appropriate safeguards are in place, including contractual clauses and verification that the receiving jurisdiction provides comparable privacy protection.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy. Enquiry and contact form data is retained for up to twenty-four months unless a business relationship is established. Program participation records, payment data, and session feedback are retained for seven years to comply with New Zealand tax and business record requirements. Marketing consent records are retained until you withdraw consent plus a reasonable period for record-keeping. Technical and analytics data is typically retained for up to twenty-six months.
9. Your Rights
Under the Privacy Act 2020, you have the right to access personal information we hold about you, request correction of inaccurate or incomplete data, request deletion of your data where no lawful basis for retention exists, object to processing based on legitimate interests, withdraw consent for marketing or non-essential data processing, and lodge a complaint with the Office of the Privacy Commissioner in New Zealand if you believe your rights have been violated.
To exercise any of these rights, contact us using the details provided in Section 1. We will respond to verified requests within twenty business days.
10. Data Security
Removalclean implements appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission via HTTPS, access controls limiting employee access to personal data on a need-to-know basis, secure storage of physical and digital records, and regular review of our security practices. While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Children's Privacy
Our anti-stress programs and website are designed for adult office workers and organisational clients. We do not knowingly collect personal information from individuals under the age of sixteen. If we become aware that we have collected data from a minor, we will take steps to delete that information promptly.
12. Third-Party Links
Our website may contain links to third-party websites, including Google Maps embeds. Removalclean is not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, programs, or legal requirements. The "Last updated" date at the top of this page indicates when the most recent revision was published. Material changes will be communicated through our website or direct notification where appropriate. Continued use of our services after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact Removalclean at 5G/6 Princes Street, Auckland CBD, Auckland 1010, New Zealand, by phone at +64273492520, or via the contact form at removalclean.world/contact. Our privacy contact is contact@removalclean.world.